1. Mandatory Rule: Parcel Unboxing Video

100% Mandatory Video: Recording a complete unboxing video while opening the parcel is strictly compulsory for all orders.

Uncut & Continuous Video: The video must be continuous without any cuts or pauses, clearly showing the shipping label (address label) and parcel packaging.

No Unboxing Video = No Claim: Any claim for damaged, missing, or wrong items will NOT be accepted without a valid unboxing video.

 

No Returns for Personal Preference: If the correct product was delivered as per your order, no return or refund will be provided if you simply do not like the item.

Size Issue: If there is a size fitting issue, ONLY Exchange is allowed (size will be replaced). No refund will be provided.

When is a Return Accepted? Returns or refunds are accepted ONLY if a wrong item was delivered or if there is a major defect/damage from our end (Unboxing video required).

 

Defective or Size Claim Only: If the jewellery breaks during transit, has a manufacturing defect, or has a size issue, a replacement/exchange will be issued after verifying the unboxing video. Refunds are not provided.

 

Damaged/Defective Claims Only: Claims are accepted only if the product is received broken, damaged, or in the wrong shade. A replacement will be provided upon inspecting the unboxing video.

Hygiene Policy: Due to hygiene reasons, opened or used cosmetic items are strictly non-returnable and non-exchangeable.

 

If you face any issues with your parcel, please send your Unboxing Video along with your Order ID to our official WhatsApp Support within 24 to 48 hours of order delivery.