Return, Exchange & Refund Policy — Sklibas.com

At SK Libas (Sklibas.com), we take immense pride in the quality and craftsmanship of our products. Every order undergoes a strict quality check prior to dispatch to ensure it meets our high standards. Please read our policy carefully before placing your order.

 

1. Mandatory Requirement: Parcel Unboxing Video

To ensure transparency and protect against transit damage or missing items, a clear unboxing video is strictly mandatory for processing any claim.
  • Compulsory Video Recording: A complete, unedited unboxing video must be recorded while opening your package.
  • Continuous & Uncut: The video must be continuous with no pauses, edits, or cuts. It must clearly display the shipping address label on the unopened parcel before you open it.
  • No Video, No Claim Policy: Any claims regarding damaged, missing, defective, or incorrect items will not be accepted without a valid unboxing video.

2. Category-Specific Guidelines

A. Apparel & Clothing (Women’s, Men’s & Kids’ Wear)

  • Personal Preference: If the correct item is delivered as per your original order, returns or refunds will not be issued based on personal dislike, color preference, or change of mind.
  • Size Fitting Issues: If you encounter size or fit issues, only an exchange (replacement with a different size) is permitted. Refunds are not available for size mismatches.
  • Damaged or Incorrect Items: Returns/refunds are accepted only if a wrong item was delivered or if there is a major manufacturing defect/damage from our side (verified via unboxing video).

B. Bangles & Jewellery

  • Defect & Size Claims: In case of transit damage, manufacturing defects, or size fitting issues, we will provide a replacement/exchange after verifying your unboxing video.
  • No Refunds: Cash/card refunds are not offered for jewellery items.

C. Makeup & Cosmetics

  • Damaged/Wrong Item Claims: Claims are strictly limited to products received broken, damaged, or in the wrong shade. A replacement will be dispatched after reviewing the unboxing video.
  • Hygiene & Safety Policy: For hygiene and health safety reasons, opened, unsealed, or used cosmetic products are strictly non-returnable and non-exchangeable.

3. Summary Matrix

Product CategoryReturn for Personal PreferenceSize Mismatch IssueDamaged / Defective / Wrong ItemRefund Allowed?
Apparel / Wearables

 

 
❌ No
🔄 Exchange Only
🔄 Exchange / Return
⚠️ Only for Major Defect / Wrong Item
Bangles & Jewellery

 

 
❌ No
🔄 Exchange Only
🔄 Replacement Only
❌ No
Makeup & Cosmetics

 

 
❌ No
N/A
🔄 Replacement Only (If unopened)
❌ No

4. How to Submit a Claim

If you experience any issues with your delivered package, please follow these steps within 24 to 48 hours of delivery:
  1. Prepare your Order ID and the continuous Unboxing Video.
  2. Contact our Customer Support via Official WhatsApp at +91 9572942076.
  3. Our support team will inspect the footage and guide you on the next steps for replacement or return processing.
Note: Claims raised after 48 hours of delivery or without an unboxing video will be automatically declined.